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FAQ
1. General Questions
What is See Stella?
See Stella is a platform that connects clients with expert aesthetic practitioners and provides access to curated skincare and wellness products. It combines a practitioner directory with an e-commerce store to offer a seamless experience.
Who is behind See Stella?
See Stella was founded by Dr. Alice Rudd, a General and Cosmetic Dermatologist, and Joanne Wismeyer, a Registered Nurse and founder of Infinity Glow. Together, they bring decades of expertise in skin health and aesthetic treatments.
What makes See Stella unique?
See Stella offers a holistic solution, combining professional advice with high-quality, dermatologist-approved products, a practitioner directory, and tailored client support.
What services does See Stella offer?
See Stella includes a Practitioner Directory, e-commerce store for curated skincare, supplements, and wellness products, and tools like Haut.AI for personalized consultations.
How is See Stella different from other platforms?
Unlike other platforms, See Stella bridges the gap between practitioners and clients, offering both a directory and an integrated shop for personalized product recommendations.
2. Client-Specific FAQs
How do I find a practitioner?
You can search by location, treatment type, or name in the Practitioner Directory.
What information is available in practitioner profiles?
Profiles include the practitioner’s qualifications, services offered, booking links, and client reviews.
How do I book a consultation?
Simply click on the practitioner’s booking link in their profile to schedule a consultation.
What are the benefits of using See Stella as a client?
See Stella provides access to trusted practitioners, dermatologist-approved products, and personalised recommendations.
How can I access practitioner-recommended products?
After your consultation, your practitioner will provide a unique code to access recommended products from the Stella Shop.
Can I leave a review for my practitioner?
Yes, you can leave a review directly on their profile to help others make informed decisions.
What is the ‘Post a Goal’ feature?
This feature allows you to share your skincare or wellness goals, helping practitioners recommend treatments and products tailored to your needs.
What is the online concierge service?
The concierge service helps match you with practitioners and products based on your goals and concerns.
3. Products & Shop
What types of products are available in the Stella Shop?
The shop offers dermatologist-curated skincare, supplements, and diagnostic tests to support various skin concerns and wellness goals.
How are the products curated?
All products are handpicked by expert dermatologists and practitioners, ensuring they meet high-quality standards.
Are the products dermatologist-approved?
Yes, all products undergo thorough vetting by dermatologists like Dr. Alice Rudd.
What is the return policy for products?
Unopened products can be returned within 14 days of delivery. Please refer to our Return Policy for more details.
Can I track my orders?
Yes, you’ll receive a tracking link once your order is shipped.
Are there any exclusive discounts for clients?
Yes, clients can use unique practitioner codes for up to 10% off, and other promotions may apply.
What payment methods are accepted?
We accept all major credit cards, debit cards, and digital wallets like PayPal.
4. Treatments & Services FAQs
What types of treatments can I find on See Stella?
You’ll find a variety of aesthetic and skin health treatments, including medical aesthetics and cosmetic treaments.
How are treatment recommendations made?
Practitioners assess your goals and concerns to recommend the most suitable treatments and products.
Are the practitioners licensed and qualified?
Yes, all practitioners on See Stella are verified and registered with AHPRA.
How does See Stella support post-treatment care?
We provide product recommendations tailored to your treatment to optimize results and maintain skin health.
5. Privacy & Data FAQs
How is my data protected on See Stella?
We use advanced encryption and data protection measures to ensure your information is secure.
Does See Stella share my information with third parties?
We only share information with your chosen practitioner or as required by law, with your consent.
Does Stella hold health data?
Practitioners only have access to the information you choose to share during consultations. Stella does not store any medical data on it's platform.
How do I manage my data privacy preferences?
You can update your preferences anytime in your account settings.
6. Promotions & Incentives FAQs
What is the $100 voucher, and how can I use it?
Practitioners can offer clients a $100 discount for products in the Stella Shop as part of our promotions.
What is the $50 voucher after reaching $500?
Once you spend $500 on Stella Shop, you’ll receive a $50 voucher to use with your practitioner.
Can I refer a friend to See Stella?
Yes, you can refer friends to the platform, and they’ll receive discounts for joining.
Are there any seasonal promotions or discounts?
We often run promotions during key periods. Check our website or subscribe to our newsletter for updates.
7. Stella Analayser
What is Stella Analyser and how does it work?
Stella Analyser is an AI-driven tool that analyses your skin and provides personalised product and treatment recommendations.
How is Stella Analyser integrated into See Stella?
It is available as a pre-consultation tool for clients to get a snapshot of their skin health.
What can I learn from Stella Analyser results?
You’ll receive detailed insights into your skin health, including hydration, texture, and areas for improvement.
Can practitioners use Stella Analyser for consultations?
Yes, practitioners can integrate Haut.AI into their services to offer deeper insights and recommendations.
8. Support FAQs
How do I contact See Stella for support?
You can reach us via email, phone, or the live chat feature on our website.
What should I do if I encounter an issue with the platform?
Contact our support team, and we’ll resolve your issue as quickly as possible.
Is there a live chat feature available?Question
Yes, our live chat is available during business hours for instant assistance.
What are the support hours?
We’re available Monday to Friday, 9 AM to 5 PM (AEST).
Get in touch
Still not sure? Contact the team.