See Stella | FAQs

For Clients

How can I find a Practitioner on Stella?

Use our search function to find vetted Cosmetic Practitioners near you. You can read profiles, view photos, read real reviews, and book consultations—all in one place.

What ensures the quality of Practitioners listed on Stella?

We only allow registered Practitioners onto Stella, review all profiles before approval, and regularly review site content to maintain the highest standards.

What makes Stella different from searching Google or Instagram?

You will only find a limited number of Practitioners on Google, and searching on Instagram is difficult. Stella provides key information about each Practitioner in one place, making it easier to find, review, compare and book practitioners.

How does Stella help me choose the right practitioner?

Alongside detailed profiles and real client reviews, you can view photos and directly book consultations, allowing you to understand each practitioner's expertise.

Is there a cost to use Stella as a client?

No, clients can search and connect with Cosmetic Practitioners on Stella for free, making it easier to find quality care without additional costs. Each Practitioner sets their own consultation and treatment fees.

How do I book a consultation with a practitioner?

Directly from the practitioner's profile on Stella, you'll find an option to book a consultation. It's straightforward and designed to efficiently connect you with your chosen practitioner.

What if I cancel my booking?

Each practitioner sets their cancellation policies. Please review your chosen practitioner's cancellation policy when booking.

How do I leave a review?

Use the link that your Practitioner sends you after your treatment, if you can’t find it ask him or her to send it to you. You’ll need to sign-up, which takes less than 30 seconds, so we can ensure all reviews are from real clients.

Why can't I find pricing information on cosmetic injectables on practitioner profiles?

Australian regulation prohibits advertising of prescription products, including pricing information, such as lip fillers, dermal fillers and anti-wrinkle treatments outside a consultation. For more information on what to ask you practitioner during a consult, please see this AHPRA fact sheet on cosmetic injectables.

Is my data safe?

Stella takes privacy and confidentiality seriously. Any personal information shared on the platform is handled securely and in accordance with our privacy policy and Australian privacy laws.

For Practitioners

How do I join the Stella Directory?

Create your profile in under 10 minutes on our platform. We'll guide you through what information to include and how to comply with advertising laws. If you need a hand, book a free, no-obligation consultation.

Book Free Consultation

What ensures the quality of Practitioners listed on Stella?

We only allow registered Practitioners onto Stella, review all profiles before approval, and regularly review site content to maintain the highest standards.

What makes Stella different?

Stella is designed specifically for Cosmetic Practitioners, emphasising compliance, ease of use, and a strong promotional toolkit to enhance your visibility.

How does Stella ensure compliance with my profile?

We review all profiles before approval, check AHPRA registration, offer expert advice on advertising laws, and have an independent auditor review our content to ensure compliance.

How much does Stella charge?

Today, Stella is completely free to join. As we grow, we’ll introduce value-adding paid features to help you build your business.

Can I connect Stella to my booking system?

Yes. You’ll need to add a link to your booking system in your profile setup. We also offer a subscription-free booking system with no hidden costs.

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What if my booking is cancelled?

Each practitioner sets their cancellation policies. Please add your cancellation policies to your profile and booking platform.

How do I showcase my skills?

Stella provides you with a fantastic profile section that you can customise to showcase your expertise. Highlight your qualifications, certifications, reviews and regulation-compliant images to impress potential clients.

Can I promote my profile?

Yes, you can promote your profile via Stella's Promotions on Instagram and Facebook, with our team supporting you in maintaining compliance. We offer Free social media ad design and provide the lowest-cost campaign management in Australia, including identifying audiences, connecting your booking platform to track conversion, ad optimisation, and performance reporting. We also offer free printed flyer design and low-cost, high-quality printing. Book a free, no-obligation consultation to discover how.

Book Free Consultation

How do I receive client reviews?

Clients can leave reviews directly on your Stella profile when your personalised “Review Link” from the “Your Listings” page. We encourage sharing your profile to collect feedback and showcase your expertise and client satisfaction.

FAQs

For Clients

For Practitioners

See Stella today.